Do not worry, It is on us..
At DocNinja, we believe in simplifying the process of obtaining essential research support services without unexpected costs or hidden fees. To ensure that your experience with us is transparent and straightforward, we’ve outlined our policy on shipping and hosting:
1. Shipping Policy
For most of our services, there are no shipping costs. The majority of our offerings are digital or consulting-based, eliminating the need for physical shipping altogether. However, in certain cases where physical delivery of materials or documents is required, our policy is as follows:
- Free Shipping: We cover all shipping costs for orders that do not require extensive handling, time, or resources.
- Special Shipping Circumstances: If shipping requires long-distance delivery, special handling, or transportation costs exceed €10, an additional shipping fee may apply. These instances are rare and would typically only involve substantial physical materials, equipment, or large-scale printed documents.
- Transparency: In cases where shipping costs apply, we will notify you during the checkout process or as soon as the service request is confirmed. You will never encounter unexpected fees.
2. Database and Application Hosting Policy
As part of our commitment to support researchers with efficient and cost-effective tools, DocNinja offers complimentary database hosting for the initial period to help get your project off the ground.
- Free Hosting Period: Database and application hosting are provided free of charge for the first three months. This is applicable for a single-user instance, allowing you to access and manage your data collection tools without additional financial commitment.
- Exclusions: Please note that the free hosting offer does not extend to survey hosting. Surveys are resource-intensive and require dedicated servers, so they are not included in our complimentary hosting services.
- Post-Trial Hosting Options: After the initial three-month free hosting period, you can choose to continue with our affordable hosting plans designed to meet a range of project needs. Alternatively, if you prefer, we can assist you in migrating your database to a platform or server of your choice.
Why We Offer Free Hosting for New Databases
Starting a research project can be resource-intensive, so we provide initial free hosting to ease this process. This initial support allows you to set up, test, and begin data collection without upfront costs related to server maintenance and storage. By removing this barrier, we aim to give you a smooth start, enabling you to focus on your research.
Terms and Conditions
- Single-User Restriction: The free hosting is limited to a single-user setup, suitable for individuals or small teams who are just beginning their research journey.
- Support and Maintenance: During the free hosting period, basic support and maintenance are included, ensuring your database remains secure and operational. Advanced support options are available upon request.
- Upgrade Options: If your database usage grows beyond a single-user setup or requires additional functionalities, we offer customizable upgrade options that align with your research needs.
Commitment to Cost Transparency
At DocNinja, we prioritize transparency in all aspects of our services. We understand that budgeting for research projects requires predictability, and unexpected fees can be a burden. By keeping shipping costs minimal and offering initial free hosting, we provide value without compromising on service quality.
Need More Information?
For questions related to shipping, database hosting, or other service-related costs, feel free to reach out to our customer support team. We’re here to help ensure your experience with DocNinja is smooth, cost-effective, and optimized for your research needs.